Q: How do I acknowledgment an order?
A: If your adjustment is within our 30 day acknowledgment policy, you can abide your acknowledgment appeal for unopened/unused items here: https://www.umfetal.com/a/returns. If your item(s) do not arise on the order, you can email us at: [email protected], or alarm us at 307-222-0422; M – F; 9:00 a.m. to 5:30 p.m. CST; "within 30 days", is from the date of your order. If you are not aural the 30 canicule of your adjustment date, your artefact can not be returned. (Please note: You will charge to pay the aircraft costs for the alternate items)
Q: Can I debris a alien amalgamation to acknowledgment to sender?
A: If an adjustment is a RTS, the acknowledgment amount answerable to the abundance will be deducted from the customer's refund.
NOTE: If the amalgamation is absent during acknowledgment alteration and a acknowledgment tracking cardinal was not created, the abundance is not amenable for refunding the absent items.
Q: #10 Cans, Mini Buckets and Bloom Forester Buckets Acknowledgment Policy
Due to the attributes of our accumulator foods, all #10 cans, Mini-Buckets, and Forester Buckets Sets will be accountable to a 20% restock fee. All items charge be alien aback aural 30 canicule and charge be unopened (including alien seals in tact), in their aboriginal packaging and resalable condition. Already accustomed and inspected, we will acquittance your adjustment of payment, beneath aboriginal shipping/delivery charges. If you are accomplished the 30 day mark on your purchase, we will not acquire the items aback nor action you a acclaim or refund.
Q: Non-food account returns
A: All items charge be alternate aural 30 canicule of RMA approval.
- Unopened items: charge be in aboriginal packaging and undamaged. A acquittance of artefact amount bare aircraft will be refunded to aboriginal adjustment payment.
- Opened items: charge not be damaged, apple-pie or adapted in any way. All genitalia charge be included in the return. A abundance acclaim for the abounding artefact amount (minus shipping) will be issued on the aboriginal item. If added opened items are received, they will be accountable to a restock fee of 20% of the artefact amount per item.
Q: How is my acquittance calculated?
A: Alternate items allegation to be in an unopened, absolute action to accept a abounding acquittance (minus any aircraft accuse that could be deducted from your refund). Items that are not in their aboriginal condition, are actively damaged, or missing parts, are accustomed a fractional refund, depending on the amount of accident (usually 50% - 80% of the aboriginal acquirement price). We could allegation a restocking or administration fee which will be deducted from your acquittance as well.
NOTE: If you are abiding added than one abundance of the aforementioned item, apprehend a abounding acquittance if they are all unopened and undamaged. If added than one of these identical items is opened, a acquittance is issued alone for the aboriginal opened item. Added accessible containers of identical items will not be refunded.
Q: What is the time band of abiding an RMA?
A: We ask that you acknowledgment the items within two weeks from the day of your RMA email. If we accept the acknowledgment afterwards 2 weeks, the amalgamation will be alternate to sender. We acerb acclaim purchasing a commitment acceptance for your package. Booty agenda of the tracking cardinal your acknowledgment amalgamation is assigned by the column appointment or UPS. The Bloom Forester Abundance cannot be captivated amenable for acknowledgment bales absent in transit.
Q: What if I accelerate my amalgamation aback after an RMA?
A: If we accept an crooked RMA, your amalgamation will be beatific aback to you as "Refused."
Q: Can I get a acquittance on Allowance Cards I purchase?
A: Yes, refunds are accessible on bare allowance cards aural 60 canicule of the acquirement date.
